Return & Refund Policy

Return & Refund Policy

At Pendora, we want you to be completely satisfied with your purchase. If for any reason you’re not, we’re here to help! Please read through our Return and Refund Policy below.

Return & Refund Timeframe

• You have 30 days from the date of receiving your product to initiate a return and refund.
• Once your return is received, we will process your refund within 5 business days.

Eligibility for Returns

• We only accept returns on unused products in their original condition and packaging.
• Unfortunately, we do not offer exchanges unless you have received the wrong product.

Damaged or Lost Items

• If your item is damaged during shipping or lost, please contact the courier directly as they are responsible for any shipping issues.

Return Shipping

• If you need to return an item, we will cover the cost of return shipping.
• There are no restocking fees for returns.

How to Return an Item

• If your item is shipped to you, please wait until it is delivered before starting the return process.
• To begin your return and refund, please contact us directly to initiate the process. We’ll guide you through the next steps to ensure everything is handled smoothly.

We want you to feel confident and happy with your purchase. If you have any questions or concerns, don’t hesitate to reach out to us!.