Shipping Policy
Shipping Policy
Thank you for shopping with Pendora! We want to ensure your experience is as smooth as possible, and we’ve put together the following information regarding our shipping process.
Handling & Shipping Time
- Our handling time is typically 1 to 3 business days. This is the time it takes for us to process and prepare your order for shipment.
- Once shipped, your order will arrive within 5 to 8 business days, depending on your location.
Shipping Costs
- Shipping is completely free on all orders, no hidden fees or charges!
Customs Delays
- Please note that if there are any delays due to customs issues, we are not responsible for these delays. Customs processing times can vary by country.
Lost or Delayed Shipments
- If your product is lost or delayed, please contact us as soon as possible. We’ll work with the courier to help resolve the situation and ensure you get your order.
Incorrect Shipping Address
- If you’ve entered an incorrect shipping address, please contact us within 24 hours of placing your order so we can correct it before the shipment is processed.
Tracking Your Order
- Once your order has been shipped, we’ll send you a tracking ID via email.
- You can easily track your order by visiting our website and going to the "Track Your Order" page, available at the footer of our website.
We’re committed to getting your order to you as quickly as possible! If you have any questions or concerns, feel free to reach out—we’re here to help.